OUR CLIENTS
POWER VIRTUAL AGENTS SERVICES
AI-Powered Chatbots
Build intelligent chatbots using AI Builder to handle customer queries and automate responses.
Multichannel Deployment
Deploy chatbots across websites, Microsoft Teams, and other channels for seamless user interaction.
Integration with Dataverse
Connect chatbots to Dataverse for dynamic data retrieval and personalized user experiences.
Workflow Automation
Integrate with Power Automate to automate tasks like ticket creation and notifications.
Secure Conversations
Ensure secure interactions with Azure AD authentication and compliance with industry standards.
Analytics & Insights
Monitor chatbot performance with Power BI for actionable insights and continuous improvement.
PORTFOLIO
WEB APPLICATION
Intelligent CRM for Business Automation
We engineered a next-gen CRM platform enabling real-time customer insights, automated workflows, and personalized communication—empowering businesses to scale smarter and faster.
CLOUD SOLUTIONS
Enterprise-Grade Cloud Architecture
Delivered robust, secure, and auto-scaling cloud infrastructure tailored for startups—optimized for cost-efficiency, real-time performance, and seamless business continuity.
MOBILE APPLICATION
Full-Stack E-commerce Mobile Platform
Developed a high-performance mobile app for online retailers featuring real-time inventory sync, secure payments, intuitive UX, and cross-platform support for iOS & Android.
INDUSTRY WE SERVE
MSA INFOTECH empowers businesses across industries with intelligent, future-focused digital solutions. Leveraging our expertise in AI, ML, cloud, and next-gen technologies, we help organizations modernize operations, enhance user experience, and unlock new revenue streams. From Healthcare and Fintech to Real Estate, Education, and beyond — we deliver scalable, secure, and customized platforms that keep our clients ahead in a rapidly evolving digital world.
Healthcare
- Telemedicine Solution
- EHR Systems
- Practice Management
- Clinical Software
- Device Integration
Fintech
- Digital Payments
- Banking Solutions
- Wealth Management
- Mobile Wallets
- Insurance Apps
Real Estate
- MLS Tools
- Virtual Tours
- Valuation Tools
- Investment Portals
- Management Systems
Education
- LMS
- Virtual Classrooms
- Exam Portals
- eLearning Platforms
- School ERPs
Travel
- Booking Systems
- Travel Portals
- Trip Builders
- Tour Guides
- CRM for Travel
eCommerce
- Marketplace Platforms
- Shopping Carts
- Inventory Integration
- Payment Gateways
- Omnichannel Commerce
Logistics
- Fleet Management
- Shipment Tracking
- Route Optimization
- Warehouse Automation
- Last Mile Delivery
Gaming
- Game Development
- Multiplayer Engines
- In-App Monetization
- Game Analytics
- AR/VR Gaming
Manufacturing
- ERP Solutions
- MES Systems
- IoT Monitoring
- Predictive Maintenance
- Supply Chain Software
Media & Entertainment
- OTT Platforms
- Content Management
- Streaming Solutions
- Subscription Models
- Fan Engagement Tools
Cybersecurity
- Threat Detection
- Security Audits
- Identity Access Mgmt
- Data Encryption
- Compliance Solutions
Key Benefits of Microsoft Power Virtual Agents
Microsoft Power Virtual Agents enables businesses to create intelligent chatbots that enhance customer service, automate support, and streamline operations.
AI-Driven Conversations
Create chatbots that understand user intent and provide accurate, personalized responses.
Seamless Integration
Integrate with Microsoft 365, Dataverse, and third-party apps for enhanced functionality.
Multichannel Support
Deploy chatbots across websites, Teams, and other platforms for consistent user experiences.
Reduced Support Costs
Automate repetitive queries to reduce support workload and improve response times.
Scalable Solutions
Build chatbots that scale from small projects to enterprise-wide deployments.
Secure & Compliant
Ensure secure interactions with Azure AD and compliance with GDPR, HIPAA, and other standards.
Why Choose Us?
Transform customer and employee experiences with intelligent Power Virtual Agents, tailored to your business needs for automation and engagement.
Custom Chatbot Development
Build tailored chatbots to handle specific business scenarios and customer needs.
Seamless Integration
Connect chatbots with Microsoft 365, Dataverse, and third-party tools for unified workflows.
AI-Driven Automation
Leverage AI Builder for intelligent responses and automated task handling.
Multichannel Support
Deploy chatbots across multiple platforms for consistent user engagement.
Scalable Deployments
Create chatbots that scale with your business, supported by Microsoft’s cloud infrastructure.
Secure & Compliant
Ensure secure interactions with Azure AD and compliance with industry regulations.
Empower Your Business with Power Virtual Agents
Enhance customer and employee experiences with intelligent, AI-powered chatbots. Our certified Microsoft experts deliver customized solutions to automate support, streamline processes, and boost engagement.
Power Virtual Agents with Combination Technologies
Leverage Power Virtual Agents with integrated technologies to enhance automation, engagement, and seamless connectivity within the Microsoft ecosystem.
Power Virtual Agents + Power Apps
Integrate chatbots with custom Power Apps to enhance user interactions and automate processes.
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Power Virtual Agents + Power Automate
Automate workflows like ticket creation and notifications triggered by chatbot interactions.
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Power Virtual Agents + Teams
Deploy chatbots in Microsoft Teams for internal support and real-time employee engagement.
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Power Virtual Agents + Dataverse
Connect to Dataverse for dynamic data retrieval and personalized chatbot responses.
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Power Virtual Agents + Power BI
Analyze chatbot performance with Power BI for insights and continuous improvement.
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TOOLS AND TECHNOLOGIES
Microsoft Power Platform Tools
Microsoft Integrations
Analytics & Data Tools
FREQUENTLY ASKED QUESTIONS
Learn how Power Virtual Agents can automate customer support, enhance engagement, and integrate seamlessly with your business systems.
OTHER RELATED SERVICES!
CASE STUDIES
Customer Support
Customer Support Chatbot for Retail
MSA Infotech developed an AI-powered chatbot for a retail company, automating customer support for order tracking, returns, and FAQs.
Technologies Used: Power Virtual Agents, Power Automate, Dataverse, Azure AD
Results: 40% reduction in support tickets, 30% faster response times, and improved customer satisfaction.
Employee Support Chatbot for HR
MSA Infotech built an HR chatbot for a corporate client, automating employee queries about payroll, leave, and policies.
Technologies Used: Power Virtual Agents, Microsoft Teams, Power Automate, Dataverse
Results: 50% reduction in HR query response time, improved employee experience, and reduced manual workload.
FAQ Automation for E-Commerce
MSA Infotech implemented a chatbot for an e-commerce platform, automating responses to common customer inquiries and integrating with order systems.
Technologies Used: Power Virtual Agents, Power Apps, Dataverse, Azure
Results: 35% decrease in support costs, enhanced customer engagement, and streamlined operations.
IT Support
IT Support Chatbot for Enterprise
MSA Infotech developed an IT support chatbot for a large enterprise, automating ticket creation and troubleshooting for employees.
Technologies Used: Power Virtual Agents, Power Automate, Microsoft Teams, AI Builder
Results: 60% reduction in IT support response time, improved employee productivity, and enhanced system efficiency.