OUR CLIENTS
POWER VIRTUAL AGENTS SERVICES
Power Virtual Agents Implementation Services
We work with organizations to design and deploy intelligent chatbots using Power Virtual Agents. With our implementation, the bot can automate customer interaction with much less manpower, while working round the clock.
Chatbot Development & Customization
We create chatbots based on business needs: e.g., multi-language support; advanced branching; natural language understanding; integration with Ai for better personalized engagement with the customer.
Integration Solutions for Power Virtual Agents
Our consultants deliver integrated chatbots within Microsoft Teams, Dynamics 365, CRM systems, and third-party applications for streamlined service delivery in customer service, HR, IT, and sales operations.
Data & Analytics Services in Virtual Agents
We implement dashboards for tracking, as well as analytics, which measure chatbot performance, resolution rates, and satisfaction. Power BI boosts actionable insights with which to enhance services.
Multi-Channel Setup
Deployment over multiple channels including company websites, social media, Microsoft Teams, and mobile is possible, enabling a consistent customer experience everywhere.
Power Virtual Agents Support and Maintenance
Our devoted team of specialists will thus continue to monitor, update, and performance optimize chatbots on an ongoing basis for efficiency, safety, and alignment with business change.
PORTFOLIO
WEB APPLICATION
Intelligent CRM for Business Automation
We engineered a next-gen CRM platform enabling real-time customer insights, automated workflows, and personalized communication—empowering businesses to scale smarter and faster.
CLOUD SOLUTIONS
Enterprise-Grade Cloud Architecture
Delivered robust, secure, and auto-scaling cloud infrastructure tailored for startups—optimized for cost-efficiency, real-time performance, and seamless business continuity.
MOBILE APPLICATION
Full-Stack E-commerce Mobile Platform
Developed a high-performance mobile app for online retailers featuring real-time inventory sync, secure payments, intuitive UX, and cross-platform support for iOS & Android.
INDUSTRY WE SERVE
MSA INFOTECH empowers businesses across industries with intelligent, future-focused digital solutions. Leveraging our expertise in AI, ML, cloud, and next-gen technologies, we help organizations modernize operations, enhance user experience, and unlock new revenue streams. From Healthcare and Fintech to Real Estate, Education, and beyond — we deliver scalable, secure, and customized platforms that keep our clients ahead in a rapidly evolving digital world.
Healthcare
- Telemedicine Solution
- EHR Systems
- Practice Management
- Clinical Software
- Device Integration
Fintech
- Digital Payments
- Banking Solutions
- Wealth Management
- Mobile Wallets
- Insurance Apps
Real Estate
- MLS Tools
- Virtual Tours
- Valuation Tools
- Investment Portals
- Management Systems
Education
- LMS
- Virtual Classrooms
- Exam Portals
- eLearning Platforms
- School ERPs
Travel
- Booking Systems
- Travel Portals
- Trip Builders
- Tour Guides
- CRM for Travel
eCommerce
- Marketplace Platforms
- Shopping Carts
- Inventory Integration
- Payment Gateways
- Omnichannel Commerce
Logistics
- Fleet Management
- Shipment Tracking
- Route Optimization
- Warehouse Automation
- Last Mile Delivery
Gaming
- Game Development
- Multiplayer Engines
- In-App Monetization
- Game Analytics
- AR/VR Gaming
Manufacturing
- ERP Solutions
- MES Systems
- IoT Monitoring
- Predictive Maintenance
- Supply Chain Software
Media & Entertainment
- OTT Platforms
- Content Management
- Streaming Solutions
- Subscription Models
- Fan Engagement Tools
Cybersecurity
- Threat Detection
- Security Audits
- Identity Access Mgmt
- Data Encryption
- Compliance Solutions
Key Benefits of Microsoft Power Virtual Agents
Power Virtual Agents (PVA) consultants will help organizations design AI chatbots for automating interactions with customers and employees. Reducing service costs while improving satisfaction.
24/7 Customer and Employee Support
PVA bots give round-the-clock assistance, solving queries and issues beyond office hours.
No-Code Bot Development
With the simple drag-and-drop interface, even non-technical users can design and deploy conversational bots without requiring coding skills.
Seamless System Integration
Power Virtual Agents integrates with Dynamics 365, Power Automate, and other enterprise apps to enable context-rich and data-driven conversations.
Scalable Across Use Cases
PVA is flexible in application all across the enterprise—from HR helpdesk to IT provision for troubleshooting and client service.
Reduced Operational Costs
Automating routine queries diminishes dependency on live agents, allowing human resources to focus on complex tasks while bringing down support costs.
Continuous Improvement with AI
Bots learn and improve through usage, building on their accuracy and efficiency, while consultants interface for fine-tuning them to enhance performance.
Why Choose Us?
The right consultancy is the PVA partner that drives customer and workforce engagement through AI-powered chatbot solutions. With our consultants, you get cost-effective and scalable Power Virtual Agents tailored to your business needs.
Expert Bot Design
Our experts build bots with Natural Language Processing (NLP) to deliver accurate, intuitive, and enjoyable user interactions.
Full-Scale Chatbot Development
From design to deployment, integration, and optimization, we deliver end-to-end chatbot development services.
Industry-Strength Chatbots
We craft bots for industries like e-commerce, finance, healthcare, and HR, tailored to sector-specific use cases.
Proven Build Success
Our track record includes successfully deployed bots that deliver real business value and engagement.
Scalable Chatbot Solutions
Our solutions adapt to your needs, from small teams to enterprise-wide chatbot deployments with growing user volumes.
Dedicated Monitoring & Support
We provide continuous monitoring, AI training, and performance optimization to keep your bots efficient and future-ready.
Empower Your Business with Power Virtual Agents
Enhance customer and employee experiences with intelligent, AI-powered chatbots. Our certified Microsoft experts deliver customized solutions to automate support, streamline processes, and boost engagement.
Power Virtual Agents with Combination Technologies
Leverage Power Virtual Agents with integrated technologies to enhance automation, engagement, and seamless connectivity within the Microsoft ecosystem.
Power Virtual Agents + Power Apps
Integrate chatbots on user-specific Power Apps to help users and guide them through processes by automating repetitive tasks so that applications can be super interactive and efficient.
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Power Virtual Agents + Power Automate
Connect your chatbots with Power Automate so that they initiate workflows for actions including creating a ticket, sending a notification, or asking for approval. This results in smooth and fully automated processes without manual intervention.
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Power Virtual Agents + Teams
Embed your chatbots within Microsoft Teams so they can assist employees in real-time, answer frequently asked questions, and establish internal engagement. This seamless, consistent experience along their work journey supports the users.
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Power Virtual Agents + Dataverse
Securely store and retrieve data for the chatbot via Dataverse, enabling personalized, data-driven responses while ensuring information provided to users is consistently correct and accurate.
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Power Virtual Agents + Power BI
Engage chatbots to get interactive BI performance insights, observe interactions, and leverage intelligence-driven actions to continuously improve chatbot efficiency and the overall experience.
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TOOLS AND TECHNOLOGIES
Microsoft Power Platform Tools
Microsoft Integrations
Analytics & Data Tools
FREQUENTLY ASKED QUESTIONS
Most companies ask myriads of questions where our Power Virtual Agents consulting services are concerned. Some of those predominant questions are:
OTHER RELATED SERVICES!
CASE STUDIES
Customer Support
Customer Support Chatbot for Retail
MSA Infotech developed an AI-powered chatbot for a retail company, automating customer support for order tracking, returns, and FAQs.
Technologies Used: Power Virtual Agents, Power Automate, Dataverse, Azure AD
Results: 40% reduction in support tickets, 30% faster response times, and improved customer satisfaction.
Employee Support Chatbot for HR
MSA Infotech built an HR chatbot for a corporate client, automating employee queries about payroll, leave, and policies.
Technologies Used: Power Virtual Agents, Microsoft Teams, Power Automate, Dataverse
Results: 50% reduction in HR query response time, improved employee experience, and reduced manual workload.
FAQ Automation for E-Commerce
MSA Infotech implemented a chatbot for an e-commerce platform, automating responses to common customer inquiries and integrating with order systems.
Technologies Used: Power Virtual Agents, Power Apps, Dataverse, Azure
Results: 35% decrease in support costs, enhanced customer engagement, and streamlined operations.
IT Support
IT Support Chatbot for Enterprise
MSA Infotech developed an IT support chatbot for a large enterprise, automating ticket creation and troubleshooting for employees.
Technologies Used: Power Virtual Agents, Power Automate, Microsoft Teams, AI Builder
Results: 60% reduction in IT support response time, improved employee productivity, and enhanced system efficiency.