OUR CLIENTS
OUR DYNAMICS EXPERTISE
PORTFOLIO
WEB APPLICATION
Intelligent CRM for Business Automation
We engineered a next-gen CRM platform enabling real-time customer insights, automated workflows, and personalized communication—empowering businesses to scale smarter and faster.
CLOUD SOLUTIONS
Enterprise-Grade Cloud Architecture
Delivered robust, secure, and auto-scaling cloud infrastructure tailored for startups—optimized for cost-efficiency, real-time performance, and seamless business continuity.
MOBILE APPLICATION
Full-Stack E-commerce Mobile Platform
Developed a high-performance mobile app for online retailers featuring real-time inventory sync, secure payments, intuitive UX, and cross-platform support for iOS & Android.
Empower Your Business with Dynamics 365 Customer Insights
With MSA Infotech, reach out to us in order to connect more effectively with your service channels using Microsoft Dynamics 365 Customer Service.
Benefits of Microsoft Dynamics 365 Customer Service
Turn Microsoft Dynamics 365 Customer Service into real business value. The benefits are measurable, everything from quicker resolution to satisfied customers.
Improved First-Contact Resolution Rates
Give your agents the complete picture of the customer,, past interactions, purchase history, and a record of solutions. This prepares them to address the queries at the actual moment of contact, minimising escalations, and unnecessary follow-ups, enhancing the confidence and trust among the customer.
Enhanced Customer Satisfaction
Get omnichannel support, be it chat or be it email, or be it voice, or even social. This is followed by the applications of AI-powered support and live suggestions so that agents can recommend personal solutions with a higher rate, customers can be satisfied after each interaction.
Operational Efficiency at Scale
Enhance your internal processes by automating tasks, intelligent case routing, and full-featured dashboards of performance. Such tools assist in reducing the manual load, hastening resolution, all with the capability of supporting, and operations of enterprises.
Actionable Customer Insights
With Dynamics 365 real-time analytics and reporting, get a better insight into customer patterns and behavior, pain points, and trending commodity sentiment. Use them as a means to plan in advance to overcome obstacles, and take data-inspired measurements that will capitalise on service results.
Greater Agent Productivity
The AI-powered recommendation, guided workflows, and the unified dashboard will enable effective performance of the agents. Your team will see increased performance and be able to work with more cases in shorter interest periods due to smarter case management tools and automated knowledge.
Cost Reduction in Support Operations
Reduce overhead support costs by automation routine work, smart chatbots, and smoothing back-end processes. Such improvements can make you process additional tickets with fewer efforts, saving money without undermining service levels.
Future Trends of Dynamics 365 Customer Insights
Dynamics 365 Customer Insights is evolving to deliver deeper customer understanding through advanced analytics and integrations.
Advanced AI Analytics
Leverage AI for predictive analytics, churn prevention, and personalized recommendations.
Cloud-Native Platform
Fully cloud-based deployments on Azure for scalability and real-time data access.
Unified Ecosystem
Seamless integration with Dynamics 365, Microsoft 365, and Power Platform for enhanced workflows.
Mobile Accessibility
Access customer insights on the go with optimized mobile apps and dashboards.
Enhanced Security
Advanced security and compliance features to protect customer data globally.
Low-Code Customization
Build custom insights and workflows with Power Apps and Power Automate.
Transform Customer Engagement with Dynamics 365 Customer Insights
Have Microsoft Dynamics 365 Customer Service of robust solutions from MSA Infotech implemented today.
FREQUENTLY ASKED QUESTIONS
Explore key questions about Microsoft Dynamics 365 Customer Insights and how MSA Infotech can support your business with tailored customer data solutions.
TESTIMONIALS
See what people are saying.
"We are very happy with MSA Infotech.in; very serious and consistent in their work..."
Doug Arnold
Ceo & Founder
TOOLS AND TECHNOLOGIES
Dynamics 365 Customer Insights Features
Integration & Deployment Tools
Development & Customization
BLOGS
CUSTOMER DATA
Unifying Data with Dynamics 365 Customer Insights
Discover how Customer Insights unifies data for a 360-degree customer view and personalized engagement.
AI ANALYTICS
Leveraging AI in Customer Insights
Explore how AI-driven insights predict customer behavior and enhance marketing strategies.
INTEGRATIONS
Integrating Customer Insights with Power Platform
Learn how Power Apps and Power BI enhance Dynamics 365 Customer Insights for advanced analytics.